Block CallX
Your Call Centre’s OS, Powered By AI
Smarter.
Faster.
Better.
Built to Perform, Powered by AWS
Block CallX is a next-generation call management solution designed for high-performance contact centers that demand more. Built on a secure AWS cloud backbone and powered by smart APIs, CallX gives you the tools to automate, monitor, and optimize both inbound and outbound communication at scale. Whether you're running customer support, sales outreach, or compliance campaigns, CallX delivers unmatched speed, control, and clarity — all under your brand.
Built to Perform, Powered by AWS
Enterprise-grade infrastructure with
real-time analytics and failover-ready uptime.
1. Campaign Management
Create and manage multiple campaigns with custom settings, time controls, and lead management to maximize your team's efficiency.
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2.Agent Management
Monitor agent performance, track call metrics, and manage agent statuses in real-time to optimize your call center operations.
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3. Advanced Call Routing
Route calls based on custom criteria, including time conditions, agent availability, and skill-based routing for optimal customer experience.
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4. Predictive Dialing
Increase agent productivity with our advanced predictive dialing engine that minimizes wait times and maximizes talk time.
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5. Real-time Analytics
Access comprehensive call reports, agent performance metrics, and campaign statistics to make data-driven decisions.
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6. Ring Groups
Create and customize ring groups to distribute incoming calls to multiple agents based on various strategies.
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AI-Powered Call
Analytics & Compliance
Streamline operations and deliver measurable results with every call.
Smarter.
Faster.
Better.
Built to Perform, Powered by AWS
Block CallX is a next-generation call management solution designed for high-performance contact centers that demand more. Built on a secure AWS cloud backbone and powered by smart APIs, CallX gives you the tools to automate, monitor, and optimize both inbound and outbound communication at scale. Whether you're running customer support, sales outreach, or compliance campaigns, CallX delivers unmatched speed, control, and clarity — all under your brand.
Precision Dialing at Scale
Maximize agent efficiency
with API-driven automation and intelligent call flows.
Core Features
Unmatched Reliability
- Real-time agent and call monitoring dashboard
- Case-based MultiDialer with intelligent call routing
- API-driven integration with CRMs and WebRTC
- AI-powered sentiment and keyword analysis
- Voicemail and spam call detection
- Cloud-hosted infrastructure via AWS
- Call recording with secure S3 storage
- Geo-tagged caller ID and auto number rotation
- Automated call distribution and queue management
- Customizable workflows and IVR menus
- Advanced reporting with filters and exports
- ICASA-registered and ISPA-compliant solution
