DOT COMM
All Your Conversations. One Platform.
Smarter.
Faster.
Better.
Streamline customer engagement with WhatsApp, SMS, email, and voice in one central hub.
DOTCOMM is a powerful, unified communication and customer management system designed to simplify how businesses connect with their clients. Whether you're handling sales inquiries, support requests, or outbound messaging campaigns, DOTCOMM brings WhatsApp, SMS, email, voice, and ticketing together into one smart, easy-to-use platform. Built for modern teams who need to stay responsive, efficient, and well-organised, DOTCOMM empowers you to deliver excellent service, automate routine tasks, and keep every conversation — and customer — exactly where they belong.
Smarter Messaging, Happier Customers.
Automate replies, track interactions, and stay organised with built-in CRM and softphone support.
1. Advanced Telephony
Our advanced telephony system offers seamless Click-to-Dial functionality, making it effortless to connect with contacts directly from your smart phone book. You can monitor live extensions in real time, keeping a clear view of team availability and activity. Designed for dynamic teams, the platform supports multi-line management, enabling smooth call handling and coordination across departments.
John DoeCEO
2. Reporting & Dashboards
Stay informed with live dashboards that provide a real-time overview of agent performance, ensuring transparency and accountability. Tailor custom reports to suit your unique metrics and business goals. With powerful smart filters and intuitive search tools, you can extract meaningful insights quickly and take action with confidence.
John DoeCEO
3 .Customer Management
Get a complete view of your customers through rich profiles featuring custom fields that capture all relevant data. Easily attach files, add notes, and maintain a detailed history of every interaction. Integrated CRM support ensures your team always has the right context at their fingertips for personalized service.
John DoeCEO
4. Ticket & Job Management
Streamline your support process with automatic ticket assignment that connects the right agent to the right task. Job cards can be created and tracked with comprehensive audit trails, ensuring accountability at every stage. Automate routine workflows to improve efficiency and deliver faster resolutions.
John DoeCEO
5. Reminders & Calendar
Stay organized with recurring reminders that keep your team on track, no matter the task. The system supports multi-channel alerts to ensure important deadlines never slip through the cracks. A built-in event calendar and task view gives you a clear picture of what’s ahead, so you can plan effectively.
John DoeCEO
6. Messaging & Bulk Outreach
Reach your audience on their preferred channels, including Email, SMS, and WhatsApp, all from one unified platform. Run impactful, targeted bulk campaigns to drive engagement at scale. With real-time delivery and read notifications, you’ll always know when your message hits home.
John DoeCEO
One Login. Every Channel.
Manage all your customer interactions from a single, unified platform.
Support That Moves as Fast as Your Business.
Stay responsive with real-time ticketing, reminders, and messaging across any device.
Core Features
Unmatched Reliability
- Unified inbox for WhatsApp, SMS, email & VoIP
- Softphone support for calls via PC or mobile
- Ticketing system with full conversation tracking
- Built-in CRM with client profiles & notes
- Job cards and task assignment workflows
- Automated reminders with multi-channel alerts
- Bulk SMS & WhatsApp marketing features
- IVR menus, call queues & live extension monitoring
- Calendar management and scheduling
- File, image & voice note attachments
- Dashboard with live reporting & activity tracking
- ICASA registered & ISPA compliant
